Case Manager
Full-time, temporary
ASAP to December 24, 2026
$75,627.25 to $90,158.81 per annum (currently under review)

Who We Are

The British Columbia Teachers' Federation (BCTF), located on the unceded ancestral territories of the xʷməθkʷəy̓əm, Səlil̓w̓ətaɬ/Selilwitulh, and Sḵwx̱wú7mesh Nations since 1917, is a union of professionals representing over 52,000 kindergarten to grade 12 public school teachers throughout the province of BC.

 As an organization, we are dedicated to advancing learning conditions for students concurrently with advocating for BC's public school teachers and the teaching profession. We are also deeply committed to democratic decision-making and supporting the engagement of the teachers who make up our member base. Equally, we act on our belief in social justice in schools and the broader community, and actively support our members in striving to achieve equity, inclusion, and a more just society for their students today and into the future. 

The BCTF office building is situated in close proximity to the Canada Line and other major transit routes. The BCTF provides an exceptional working environment for approximately 180 employees where respect, diversity, and professional growth are championed and valued. 

We welcome applications from individuals who prioritize and share the same values of social justice, activism, and learning.  

About The Role
The Case Manager, under the general direction of the Salary Indemnity Plan (SIP) Administrator and as a member of a team, manages the SIP cases for individual members and assesses and determines member’s eligibility and candidacy for rehabilitation through the BCTF Health and Wellness (H&W) Program.

The Case Manager, ISD adjudicates and approves or declines the payment of short-term benefits to claimants according to appropriate plan regulations and other pertinent criteria, co-ordinates the processing and forwarding of Long Term Disability (LTD) applications to CanadaLife (CL), verifies candidates for the H&W Program and applies established service delivery criteria when assessing external Rehabilitation Consultants (RC) recommendations and plan details and monitors and provides oversight of the external service provider and individual rehab consultant network for quality assurance purposes.

Experience

Minimum of five (5) years’ experience in disability case and claim management within a unionized environment in an intermediate to large organization demonstrating the following:

• working knowledge in disability claims regulations and procedures, Human Rights Legislations, Freedom of Information and Privacy Legislation, and application of collective agreements
• working knowledge of disability management and vocational rehabilitation principles and best practices
• working knowledge of claims processing and adjudication
• ability to adapt and be flexible to changing priorities and manage a demanding workload, and be guided by policies and procedures, regulations, legislation, and collective agreements
• excellent interpersonal and communications skills, both verbal and written
• proven analytical, problem solving and decision-making skills, and the ability to facilitate the resolution of issues
• ability to apply tact, judgment, and discretion in decision making
• ability to explain and clarify complex procedures and issues
• thorough and accurate record keeping
• demonstrated ability to work as an effective member of a team and to work independently with only general direction
• commitment to the value of continuous learning and an open curiosity for new ideas and innovation
• working with clients to identify and overcome barriers to employment.
  

Experience in providing these services in a member driven environment is an asset.

Qualifications

• University Degree in a Health-Related Discipline or Social Science or related field
• eligibility for a professional designation related to Disability Management
• Certificate in Medical Terminology.   
  

What we offer

• a competitive salary and total compensation package
• employer-paid extended health and dental
• generous starting paid annual leave (20 days) and other entitlements
• optional flexible schedule including nine (9) day fortnight and during July and August a four (4) day workweek
• Municipal Pension Plan (employer and employee joint contributions)
• long-term disability
• life insurance
• Employee and Family Assistance Program
• opportunities for growth and access to professional development
• on-site parking/subsidized transit
• a supportive team environment.
  

Additional Information

Please submit a cover letter, résumé, and references, not later than 5:00 p.m., October 16, 2026, via the link JP0288-2026-03. We thank all applicants for their interest, however, only those shortlisted for interview will be personally contacted. 

Diversity and accessibility statement

The BC Teachers’ Federation is committed to furthering social justice, diversity, decolonization, equity, and inclusion within our community. Applicants are encouraged to disclose, on a voluntary basis, whether they self-identify as a member of an equity-deserving group, which includes female, 2SLGBTQIA+ person, a person of colour, a person who has experienced racism, Aboriginal (Indigenous) person, and/or a person with a disability.  

The BCTF strives for compliance with the Accessible British Columbia Act and ensuring our communities are as barrier-free as possible. Applicants requiring an accommodation are encouraged to contact the hiring manager at 604-871-2200.