What is it?
Detailed guides and advice are the organizing principle for complex or technical information on BCTF.ca which will be useful for more than one year. Content which may not be relevant for more than one year should be published as an update.
This format is for pages which contain guidance involving:
- complex or technical advice.
- a specific, task-oriented user need.
- advice that will be relevant for at least one year.
Detailed guides are like booklets which are broken down into 20-30 smaller subtopics so the information can be skimmed and searched. "Grievance Handling" is an example of content which would appear in a detailed guide.
The advice format is for topics where we have some information the topic, but less than needed to make a guide. Advice deals with one topic at a time, for example, "Benefit Eligibility" rather than "Benefits."
What is the purpose of detailed guidance and advice format?
The “detailed guide” format is a series of webpages that allows staff to easily update information as it changes to keep complex information up to date without the sections becoming overwhelming.
What it is not
Detailed guides are not manuals to read from front to back. They are not print documents. They are not for guidance on topics where it is not the role of the Federation to provide guidance such as “How to apply to study at SFU” or “How to manage stress.” They are not user interfaces or lists of links.
- Content in detailed guides must be 100% accurate at all times.
- Information published in detailed guides must be guidance rather than files.
- Topics in detailed guides should be sorted alphabetically rather than by subject.
- Information must be conveyed on the webpage rather than a PDF or DOC or PPT attached to a webpage.
- Should not contain contact information, forms or step-by-step instructions.
- This information should not contain documents with rare exceptions such as SIP regulations.
- Services are organized by subject rather than persona. “Access services for local administration” rather than “Services for local officers.”
- Must be reviewed every six months by subject matter experts.
Who manages detailed guidance and advice section?
These pages are managed part of the site as a whole by the website editor.