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Member Portal Help Guide

What is MyBCTF? 

MyBCTF is a secure area on the BCTF website for BCTF members only. We refer to it as the "BCTF member portal."

Members can login to the portal and register for BCTF events, update their contact information, view their PSA information, and access content targeted to members.

Logging in  

Q. How do I login to MyBCTF for the first time?

If it is your first time visiting the BCTF portal, click the Sign Up Now button below "First Time Here?" to register. You will need your BCTF member ID or your district employee number and district name to complete the process. If your employee number starts with a zero, please omit it when signing up. 

Once you have completed this process, record your member ID which will appear in the top right-hand corner. Subsequent logins to the portal will require your BCTF member ID and your chosen password.

Q. What is my BCTF member ID and how do I find it?

Your member ID is a unique 6-digit number that the BCTF assigns in order to track your membership information. It is located on your BCTF Member Card.*

If you do not know your member ID, you can use your district employee number to register on the BCTF member portal. When you successfully sign in, the system displays your member number in the top right-hand corner which you should record for future access.

BCTF Member Cards are only being distributed upon member request.

Q. What is my district employee number?

Your district employee number is assigned to you by your district.  It can be found on the paystub you receive from your school district. If your employee number starts with a zero, please omit it when signing up. 

Q. I have tried signing up with my member ID and/or my employee number, and I keep getting an error saying “We could not verify your information.”

The system relies upon exact names to verify or authenticate that you are a BCTF member. You must enter your legal first name and last name. For example, if your legal first name is Gregory and you are entering the name Greg, the system will not recognize you. Therefore, if you have not entered your legal first name, please try again to see if this may be the problem. If you have had a name change, please try your previous name.

If you have tried logging in with what you believe to be correct information and are still having trouble, please e-mail portal@bctf.ca.

If you would like to speak to a BCTF staff person, please call 604-871-2119 or toll-free 1-800-663-9163 (local 2119) during the hours of 8:30 am - 5:00 pm. If you receive a voice mail message it is because we are helping other members and can’t take your call immediately. Please leave a message and let us know the best time to reach you. We will reply to you as quickly as we can.

Q. What if I forget my password?

There is a “Forgot your password link on the BCTF Member Portal login page. This link will take you to a page asking for your BCTF member ID as well as your e-mail address. An e-mail containing a password reset link will be sent to your e-mail address. Please note the email address submitted must match an email address on record with BCTF.

Q. I forgot my member ID. How can I retrieve it?

There is a “Forgot your member ID?” link on the BCTF Member Portal login page. This link will take you to an online form that will prompt you to re-enter your profile information. If entered correctly, you will be logged into the portal. Once in, record your BCTF Member ID located in the top right-hand corner.

Q. How can I reset or update my password?

Once you are logged in to the BCTF portal you can update your password by clicking on the “Change password” link found on the home page.

PSA membership renewals

Q. I am a member of the BCTF. How can I renew my PSA membership online?

If you have a teaching position in a school district (actively teaching or on leave), you can login to the BCTF member portal using your BCTF member ID. If you are signing up for the first time, please follow the instructions in our logging in section to obtain your BCTF member ID and create a password.

Q. I do not have a teaching position in the public system but I am a member of a PSA. I don’t know my BCTF member ID which is required to sign up to the member portal to renew my PSA membership and subscription. How do I obtain my ID?

All PSA members have been assigned BCTF member IDs so that the PSAs can keep track of their members through the BCTF membership system. PSA members include BCTF members, retired teachers, students, subscribers, independent school teachers, and administrators.

To obtain your BCTF member ID, please contact the PSA Co-ordinator at toll free 1-800-663-9163 (local 1802) or direct 604-871-1802. We can’t e-mail your member ID for security/privacy reasons.

 General inquiries and FAQs 

Q. I have recently changed my address. How do I update my contact information?

You can update your address, phone number, and e-mail address(es) by selecting Update Your Info on the home page of the portal.

Q. I clicked on a page in the portal and went to the public site. How do I get back to the member portal?

Click on the Member Portal button in the left column or use the back button in your browser to go back to the portal.

Q. I'm receiving a mixed content warning message in the portal. What does it mean?

The member portal contains both secure and unsecure (mixed) content. If you are using Internet Explorer (IE) a warning message may display every time you navigate to a page with mixed content. Here are instructions to disable the warning message. The portal is best viewed in Chrome or Firefox. 

Other questions? 

Please e-mail portal@bctf.ca or call 604-871-2119 or toll free 1-800-663-9163 (local 2119) for assistance. We look forward to helping you.

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