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Member Portal Help Guide

What is MyBCTF? 

MyBCTF is a secure area on the BCTF website for BCTF members only. We refer to it as the "BCTF member portal."

Members can login to the portal and register for BCTF events, update their contact information, view their PSA information, and access content targeted to members.

Logging in  

Q. How do I login to MyBCTF for the first time?

If it is your first time visiting the BCTF portal, click the Sign Up Now button below "First Time Here?" to register. Registration will need to be verified via your home email address. Once verified, you will be automatically logged into the portal.   

Upon login, ensure you record your member ID which will appear in the top right-hand corner. Subsequent logins to the portal will require your BCTF member ID and your chosen password.

Q. I have tried signing up and I keep getting an error saying “We could not verify your information.”

The system relies upon exact names to verify or authenticate that you are a BCTF member. You must enter your legal first name and last name. For example, if your legal first name is Gregory and you are entering the name Greg, the system will not recognize you. Therefore, if you have not entered your legal first name, please try again to see if this may be the problem. If you have had a name change, please try your previous name.

If you have tried logging in with what you believe to be correct information and are still having trouble, please e-mail portal@bctf.ca.

If you would like to speak to a BCTF staff person, please call 604-871-2119 or toll-free 1-800-663-9163 (local 2119) during the hours of 8:30 am - 5:00 pm. 

Q. What if I forget my password?

There is a “Forgot your password link on the BCTF Member Portal login page. This link will take you to a page asking for your name, school district as well as your e-mail address. An e-mail containing a password reset link will be sent to your e-mail address. Please note the email address submitted must match an email address on record with BCTF.

Q. I forgot my member ID. How can I retrieve it?

There is a “Forgot your Member ID” link on the BCTF Member Portal login page. This link will take you to a page asking for your name, school district as well as your e-mail address. An e-mail containing a member ID retrieval link will be sent to your e-mail address. Please note the email address submitted must match an email address on record with BCTF. 

Q. How can I reset or update my password?

Once you are logged in to the BCTF portal you can update your password by clicking on the “Change password” link found on the home page.

PSA membership renewals

Q. I am a member of the BCTF. How can I renew my PSA membership online?

If you have a teaching position in a school district (actively teaching or on leave), you can login to the BCTF member portal using your BCTF member ID. If you are signing up for the first time, please follow the instructions in our logging in section.

General inquiries and FAQs 

Q. I have recently changed my address. How do I update my contact information?

You can update your address, phone number, and e-mail address(es) by selecting Update Your Info on the home page of the portal.

Q. I clicked on a page in the portal and went to the public site. How do I get back to the member portal?

Click on the Member Portal button in the left column or use the back button in your browser to go back to the portal.

Other questions? 

Please e-mail portal@bctf.ca or call 604-871-2119 or toll free 1-800-663-9163 (local 2119) for assistance. We look forward to helping you.


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